Destinations and standard shipping
We deliver only to addresses in the United States. Standard shipping is free on every order.
Processing and estimated arrival
The weekday order cutoff is 6:00 PM Central Time (CT), Monday through Friday. Handling takes 1 business day, and estimated transit is 1–3 business days; both use a Monday–Friday business-day schedule.
Orders arriving after 6:00 PM Central Time (CT), or on weekends or holidays, enter processing on the next business day. Delivery estimates may change because of carrier delays or other circumstances outside our control.
Tracking your shipment
When an order ships, we send a shipment-confirmation email with its tracking number. Tracking activity can take 24–48 hours to appear. If a reasonable period has passed beyond the estimated delivery window without arrival, contact us for help.
One delivery address per order
An order cannot be divided between different shipping addresses. Submit separate orders for different destinations.
Returns and damaged deliveries
Items may be returned within 90 days after delivery when they have not been used and remain in their original condition. If a delivery arrives damaged, email your order number and a photograph so we can work to resolve the problem. Additional return information appears in the Refund & Return Policy.
Help
Customer support is available Monday–Friday, 9:00 AM–6:00 PM.
Contact Patioora LLC
Patioora LLC
4411 Bluebonnet Dr, Stafford, Texas 77477, United States
Email: support@patioorausa.com
Phone: +1 7133601986