Eligibility and timing

We are committed to resolving order problems fairly, openly, and promptly. You may request a return during the 90 days following delivery. Returns can cover faulty products as well as products without a defect.

The 90-day return window is separate from the three-year limited warranty. Eligible warranty claims may be made throughout the full three-year coverage period, subject to the coverage, exclusions, and any product-specific term stated in our Warranty & Replacement Policy. The 90-day return deadline does not shorten that warranty coverage.

Eligibility requires proof of purchase and an item that is unused or only lightly used, in reasonable condition. Where the law permits, some items may be excluded; if an item is ineligible, we will explain that during the return-request process.

How to Return (By Mail)

All returns are handled by mail. To initiate a return, please follow these steps:

  1. Contact us at support@patioorausa.com with your order number and the reason for the return.
  2. Once your return is accepted, we will email you a free prepaid return shipping label along with instructions on how and where to send your package.
  3. Pack the item securely in its original packaging, attach the prepaid label, and drop it off with the carrier indicated on the label.

Please note: Items sent back to us without first requesting a return will not be accepted. Always request your return and use the prepaid label we provide.

Return Shipping Costs

Returns are free. We include a prepaid return shipping label at no cost to you for all eligible returns, whether the item is defective or you have simply changed your mind. There is no restocking fee.

Refunds

Once we receive and inspect your return, we will notify you via email whether the refund was approved or rejected.

  • If approved, your refund will be processed to your original payment method within 10 days.
  • Please remember it can take additional time for your bank or credit card company to post the refund.
  • Items returned incomplete, damaged, or showing signs of use may receive a partial refund or be declined.

Exchanges

Eligible items can be exchanged within 90 days after delivery. Contact us first and ensure the item meets the return requirements. If your requested replacement is unavailable, you may choose a full refund instead.

Wrong, damaged, or defective deliveries

Send us a clear photograph if the delivered product is incorrect, faulty, or damaged. Most such cases do not require sending the item back. You may choose a replacement or a full refund.

Help

Customer support is available Monday–Friday, 9:00 AM–6:00 PM.

Contact Patioora LLC

Patioora LLC
4411 Bluebonnet Dr, Stafford, Texas 77477, United States
Email: support@patioorausa.com
Phone: +1 7133601986