Shipping Information

Free freight shipping on every order — with an expedited option when the schedule won't wait.

Every Patioora order ships free by freight carrier. The freight cost is on us; you coordinate the delivery with the carrier, and we help along the way.

Delivery Speeds

Standard — Free 

Delivery windows cover order processing plus freight transit. Choose expedited at checkout for time-sensitive needs.

How Freight Delivery Works

Your order ships on a pallet or skid via a freight carrier. The carrier will call you to set a delivery appointment — so make sure we have a phone number where you can actually be reached. Delivery is curbside: if you don't have a forklift or loading dock, a liftgate lowers the item to ground level.

Before Delivery Day

• Keep your phone handy. The carrier calls to schedule the appointment.
• Clear a path and a landing spot — you're receiving a pallet-sized delivery.
• Know where it's going. The liftgate sets it on the ground at the curb; moving it from there is on your side of the delivery.

Inspect Before You Sign

Freight damage is rare, but it's your signature that closes the delivery. Check the crate and the item before you sign — if anything's damaged, write it on the delivery receipt, take photos, and contact us right away. That documentation is what protects a freight claim, and we'll help you make it right.

Last updated: September 8, 2026

Questions about a delivery in progress? Call (713) 360-1986 or email contact@patioora.com with your order number.

Patioora · 4411 Bluebonnet Dr, Stafford, TX 77477, USA